We have moved

I am no longer posting to this blog. You can find all these posts and new ones at our redesigned web site:


www.BocaConsultants.com



I look forward to meeting you there.

John Schneyer
Boca Consultants

Speaking Topics

Need a speaker for a meeting, seminar, event? I am available to talk to your group. It could be just your office, or an industry or trade show. Keynote speaker or seminar. Not-for profit or For-profits are both encouraged to call for details or additional topics.

Sample topics:

Cost Cutting Using Systematic Problem Solving
Reducing Recruiting and Training Costs
Cost Effective Decision Making
Problem Prevention
Protecting Decisions
How to Eat an Elephant
Aligning Your Workforce to Increase Effectiveness
Networking for Long Term Impact
Team Building

Thursday, April 16, 2009

Customer Service Update

Yesterday was a big test for customer service in Lillian’s world. Here’s how it went:

Garage door opener - Sears installer arrived, did the install, explained everything well. Lillian was very pleased. Thumbs up!

Windshield replacement - Installer arrived and did a great job. Lillian was very pleased until she realized she had forgotten to take her beach decal off the windshield so she could get a replacement. Not an issue for the installer though. Thumbs up!

Comcast for Lillian’s mom - Comcast EMPLOYEE arrived, apartment representative was there with the key for the roof closet, install went ok. Comcast did not explain well how to use the service and the package Lillian’s mom wanted would not be available for some reason until after midnight. Lillian received calls from mom looking for help. Based on the entire experience with Comcast leading up to this, this is a thumbs down.

Are you having customer service issues in your business?

Give us a call, we can help.

John Schneyer - Boca Consultants

Posted by at

No comments:

Post a Comment

Subscribe to: Post Comments (Atom)